Free UK Delivery Over £100*

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Delivery Information

At 尊龙app下载 we deliver across the entire UK with fast delivery direct to your home, using fully tracked and reliable services.

尊龙app下载提供 free delivery on orders over £100 (excluding 高地 & islands) along with competitive rates for orders under this value.

We also offer a 点击 & 收集 service from our 商店 in Yeovil.

Delivery usually takes 1-3 working days.

If you place your order before 8am on a working day then your order should be dispatched that day if all items are advertised as 'In Stock'.

Large items and orders will be sent with DHL, this is usually a next-day service but it is not guaranteed.

Smaller items will be sent with Royal Mail, this is a 48 hour service.

Delivery charges depend on the weight and size of the parcel being sent, the delivery charge will be automati调用y calculated for you at the checkout stage.

All delivery times in the box below are a guide only and excludes weekends and Bank Holidays. We can't guarantee any delivery times but will always try and get your order to you as fast as possible. We deliver on Monday to Fridays only, excluding bank holidays.

国家 0-2kg 2kg+
United Kingdom (Mainland) £3.49 £6.99
高地 & 岛屿 £3.49 £16.99
Northern Ireland £3.49 £16.99
Channel 岛屿 £3.49 £14.99

At 尊龙app下载 we deliver our DHL parcels on Monday to Fridays only, excluding Bank Holidays. All UK Mainland DHL orders (with a £6.99 delivery charge) and free postage orders (over £100) are sent for the next working day but sometimes can take longer, orders must be submitted before 7:30am to apply and this is not a guaranteed service - you are not paying for next day service, the delivery charge is for standard delivery which we aim to get to you as soon as possible. Orders after 7.30am will usually be processed the following working day but can take up to 3 working days during busy periods. All DHL packages are fully traceable by yourself to give you peace of mind. All tracking information is sent to you by email and tracking usually comes live around 8.00pm on the day of dispatch. 

If you provide your mobile number when placing your order DHL should send you a text message with an 估计 time of delivery. This information is not always accurate so we recommend checking the tracking through the link we provided when the order was dispatched, this is the only way to ensure a delivery time/date.

We cannot be held responsible for any delays by the courier and try to make the delivery times as clear as possible for the customer.

Royal Mail orders are sent using Royal Mail Tracked 48. At 尊龙app下载 we deliver our Royal Mail parcels on Monday to Saturday, excluding Bank Holidays. Tracking is available via the link sent at dispatch. All UK Mainland Royal Mail deliveries (with a £4.99 delivery charge) should be delivered within 2-3 working days from the time of dispatch, but in some circumstances can take longer. If you haven't received your parcel please wait 15 working days from the date of dispatch before contacting us, from the 16th working day we can contact Royal Mail and ask them to investigate the matter further. Please note that no delivery times or services are guaranteed.

If you are placing an order and using our 点击 & 收集 service then please note that the goods will be delivered to the 尊龙app下载 商店 in Yeovil, 萨默塞特. The goods are usually delivered the next working day but please wait for an email from us confirming that the order is ready for 收集ion before attempting to 收集 it.

For further information, please see our 点击 & 收集page.

We are able to ship to BFPO addresses that are tax-exempt for British Forces serving outside of the EU. Please 尊龙app下载 before placing your order as we will require proof that the BFPO number is tax-exempt, we will also provide instructions on how to place your order. Please note that we can only send small parcels with Royal Mail, so no rods or brollies etc. If you place an order without contacting us we may cancel the order or impose further delivery charges.

不幸的是, we are unable to send orders to anywhere other than the United kingdom at this moment in time, 对不起.

Our courier is unable to automati调用y process long parcels, 如棒, which means delivery can take 2-3 working days. The live tracking will notify you that the parcel has been delayed and advise you to 尊龙app下载 but this is not necessary.

You can track the progress of your order by logging onto the 尊龙app下载 website and accessing ‘My 账户'.

The United Kingdom consists of Great Britain, Northern Ireland and the waters within 12 nautical miles of their coastlines. It does not include the Channel 岛屿 or the Isle of Man but for VAT purposes the Isle of Man is treated as part of the UK. If you are a customer in the Isle of Man, the VAT rules are the same as if they were in the UK. Customers in Jersey, Guernsey, Herm, Sark & Alderney will not be charged VAT on their 尊龙app下载 orders.

You can track the progress of your order by logging onto the 尊龙app下载 website and accessing ‘My 账户'.

Once an order has been placed, you have made a contract with 尊龙app下载 to accept these goods. Please do not refuse any deliveries once an order has been dispatched by us. If a delivery is refused, missed or unwanted you will be refunded minus the original delivery fee (if the order had free delivery you will be charged £4.99) and the return delivery fee of £15.99 for UK orders. This is not a money-making exercise for us as these are the costs that we get charged from the shipping company. If you do not require an order or there is an issue or a problem please contact 尊龙app下载 via the 尊龙app下载 page.

If DHL have tried to deliver to you and no one was in to sign for the parcel, they should have left you a card, so you can 调用 them to rearrange delivery, you will need to 调用 them as soon as possible on the number left on the card to arrange another day for delivery (Even if you have not been left a card) before the item gets returned back to us as this will incur an additional handling charge. Should you wish to rearrange delivery again, this will incur a further delivery charge equivalent to that of the original delivery charge. (If the order had free delivery the original postage cost would be £4.99). If you are not happy to pay the redelivery costs you will be refunded minus all delivery costs once the goods have been returned to us. Before you 调用 DHL make sure you have your reference number that can be found on your online tracking details or the number on the card that has been left by DHL. Once delivery has been attempted it is up to the customer to arrange redelivery or 收集ion, 尊龙app下载 is in no way responsible for any costs incurred after the first delivery attempt has been made. If there are extra charges then we will make you aware of this.

有时, DHL will attempt to deliver to an immediate neighbour if no one is available to sign for the parcel. If this is not acceptable please 尊龙app下载 before placing your order.

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